Laguna Mental Health Privacy Policy

Welcome to Laguna Mental Health’s Privacy Policy. We are a California-based residential mental health treatment facility dedicated to supporting adults aged 18 and older. Our primary focus is on mental health treatment, while we also accept individuals with a history of substance abuse, excluding active cases. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, and protect your information in compliance with California privacy laws.

Information We Collect

1. Personal Information: We collect personal details such as your name, contact information, date of birth, and emergency contact details when you apply for admission to our facility.
2. Health Information: To provide personalized care, we may collect health-related information, including medical history, treatment records, and any relevant mental health and substance abuse history.
3. Payment Information: For billing purposes, we may collect payment details such as your bank account information or credit card details.
4. Website Usage Information: When you visit our website, we may collect information about your interaction with our site, including your IP address, browser type, and pages visited, to enhance your online experience.

Use of Information

• Treatment and Care: We utilize your health information to tailor and provide the most effective mental health treatment services.
• Communication: We may use your contact information to communicate with you regarding your treatment, appointments, or any administrative matters.
• Billing and Payment: Your payment information is used to process service payments and manage billing activities.
• Improving Services: Website usage data helps us understand user behavior and improve our website’s functionality and content.

Data Protection and Security

We implement stringent security measures to safeguard your personal and health information. Our facility uses encryption, secure servers, and regular security audits to prevent unauthorized access, disclosure, or alteration of your data.

Compliance with California Privacy Laws

As a California-based facility, we adhere to all applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Confidentiality of Medical Information Act (CMIA). These regulations empower you with specific rights regarding your personal information.

Patient Rights

• Access and Update: You have the right to access and request corrections to your personal and health information.
• Data Portability: Upon request, we provide a copy of your personal data in a portable format.
• Right to Delete: You may request the deletion of your personal information, subject to legal and contractual limitations.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Special Considerations

We recognize the sensitivity of mental health and substance abuse information. Such data is treated with the utmost confidentiality and is only shared with authorized personnel involved in your care, or as required by law.

Changes to this Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

For More Information – Contact Us

For questions or concerns about this Privacy Policy or your data rights, please contact us.

Effective Date: 10-16-24

Thank you for trusting us with your care. Your privacy and well-being are our top priorities.